This guide outlines how to add Hotjar via the official Google Tag Manager integration which is suitable for many common Hotjar setups.
To get your siteID, you can navigate to your Sites & Organizations list from the Settings menu. From here you will see a listing of the Sites and Organizations you have access to, along with their IDs.
By default Hotjar was implemented on Planet 4 pages. If you want to use Hotjar in other websites & domains you can change the triggers and fire this tag in other pages.
Hotjar is one of the Planet 4 supported tools and the P4 team is responsible for the global account management.
Under this account, each Planet 4 website was given a Non-Profit Business License. This license is free of cost and it includes all features. There’s only a limit of 20,000 daily pageviews for each siteID.
An Organization represents a legal entity that owns one or more Sites. If you want to add a Site that is owned by a client, you are required to set this up as a separate Organization. This requirement allows Hotjar to sustainably offer ‘unlimited Sites’ to our users.
In this case, each NRO has its own Organization:
Hotjar offers options to suppress all text-based on-page numbers and email addresses, input fields, and some text within Heatmaps, Recordings and Feedback widgets.
Important: Whitelisting takes priority over on-page text suppression
If a text field that is whitelisted contains a number or email address, the text will be shown on Recordings, Heatmap, and Incoming Feedback screenshots even if on-page text suppression is turned on.
You can learn more about whitelisting in our Whitelisting Input Fields article.
Users are added and managed on the organization level (NRO).
When inviting people, you can choose between Read Only, Read & Write, and Admin access. The User Permissions document can help determine what access level is best for the user being added.
Once the invite is sent, the new team member will not show up on your Organization’s team member list until they accept the invitation email.
When you want to remove an existing Team Member’s access to an Organization and all of its Sites, you can revoke their access by following these steps:
Unless you are invited to join an Organization, once you have set up an account on Hotjar, you will automatically become the Account Owner.
As an Account Owner or Admin, you can invite your colleagues and clients to the Organizations you create with either Read Only, Read & Write, or Admin permissions.